Refund policy

PUREVITA – RETURN & REFUND POLICY

Effective Date: September 16, 2026

At PUREVITA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us at purevitausa@gmail.com so we can assist you.

RETURNS

We accept return requests within 30 days of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. Due to health, hygiene, and safety considerations, opened or used skincare, beauty, wellness, and supplement products may not be eligible for return.

To request a return, please email purevitausa@gmail.com with your order number, the reason for the return, and, when applicable, photos of the product.

Do not send products back before receiving return instructions from PUREVITA.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at purevitausa@gmail.com. Please include your order number and clear photos of the product and packaging.

After reviewing the situation, we may offer a replacement, refund, or other appropriate resolution.

REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

SHIPPING COSTS

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.

Unless otherwise stated, customers are responsible for return shipping costs for returns that are not the result of an error or defect.

NON-RETURNABLE ITEMS

For health and safety reasons, opened or used products may not be eligible for return. Certain products may also be non-returnable where prohibited by applicable law.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at purevitausa@gmail.com. Because orders may be processed quickly, we cannot guarantee that a cancellation can be made after an order has entered processing or fulfillment.

CONTACT

For questions regarding returns or refunds, please contact:

PUREVITA
Email: purevitausa@gmail.com